Guide

Describe relationship-centred care

Identify the stages of group development in health care settings

Introduce themselves and their role to physicians and other health care professionals

Identify opportunities for collaboration among health care professionals along the continuum of care

Compare and contrast enablers of and barriers to collaboration in health care

Respect established rules of their team

Receive and appropriately respond to input from other health care professionals

Differentiate between task and relationship issues among health care professionals

Anticipate, identify, and respond to patient safety issues related to the function of a team

Establish and maintain healthy relationships with physicians and other colleagues in the health care professions to support relationship-centred collaborative care

Analyze interactions among health care professionals to provide feedback to optimize the performance of a team for the benefit of patients

Advocate for organizational structures that support relationship-centred collaborative care

Contribute to policy discussions related to collaborative care

Teach, assess, or develop the relationship-centred model of collaborative care

Describe the importance of professional role diversity and integration in high-quality and safe patient care

Discuss the role and responsibilities of a specialist in their discipline

Describe the roles and scopes of practice of other health care professionals related to their discipline

Consult as needed with other health care professionals, including other physicians

Negotiate overlapping and shared care responsibilities with physicians and other colleagues in the health care professions in episodic and ongoing care

Teach and assess the negotiation of role overlap and shared responsibilities with other health care professionals

Describe strategies to promote the engagement of physicians and other colleagues in the health care professions in shared decision-making

Discuss with the patient and family any plan for involving other health care professionals, including other physicians, in the patient’s care

Integrate the patient’s perspective and context into the collaborative care plan

Communicate effectively with physicians and other colleagues in the health care professions

Provide timely and necessary written information to colleagues to enable effective relationship-centred care

Engage in respectful shared decision-making with physicians and other colleagues in the health care professions

Use referral and consultation as opportunities to improve quality of care and patient safety by sharing expertise

Integrate feedback into shared decision-making processes as part of a quality improvement initiative

Analyze, for the purposes of teaching others, shared decision-making processes in a given patient’s care

Use technology to enhance collaboration in health care

Respect the diversity of perspectives and expertise among health care professionals

Convey information thoughtfully

Respond to requests and feedback in a respectful and timely manner

Actively listen to and engage in interactions with collaborators

Delegate tasks and responsibilities in an appropriate and respectful manner

Show respect toward collaborators

List factors that contribute to misunderstandings, differences, and conflicts in the health care setting

Describe different approaches to promote understanding and manage differences

Identify communication barriers between health care professionals

Communicate clearly and directly to promote understanding, manage differences, and resolve conflicts

Listen to understand and find common ground with collaborators

Gather the information and resources needed to manage differences and resolve conflicts among collaborators

Analyze team dynamics

Gain consensus among colleagues in resolving conflicts

Implement strategies to promote understanding, manage differences, and resolve conflicts in a manner that supports a collaborative culture

Act as a consultant to physicians and other health care professionals in the promotion of a culture of collaboration

Teach conflict resolution in health care

Describe how scope of practice can trigger transfer of care

Describe common transitions in health care and the process of safe transfer of care

Identify patients requiring handover to other physicians or health care professionals

Determine when care should be transferred to another physician or health care professional

Describe a structured framework for transfer of care that ensures the patient, physicians, and other health care professionals understand and agree with all aspects of the care

Describe specific information required for safe handover during transitions in care

Communicate with the receiving physicians or health care professionals during transitions in care, clarifying issues after transfer as needed

Communicate with the patient’s primary health care professional about the patient’s care

Summarize the patient’s issues in the transfer summary, including plans to deal with the ongoing issues

Organize the handover of care to the most appropriate physician or health care professional

Analyze gaps in communication between health care professionals during transitions in care

Recognize and act on patient safety issues in the transfer of care

Demonstrate safe handover of care, both verbal and written, during patient transitions to a different health care professional, setting, or stage of care

Teach effective handover, including structured frameworks for safe and effective transfer of care

Analyze local handover practices and contribute to process improvements to enhance the safety and effectiveness of transfer of care